Terms of service

Terms of Service

Welcome to Kizorah. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from our website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our website.

1. Eligibility & Account Terms

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

2. Products & Services

Kizorah offers jewelry and related accessories through its online store.

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However:

  • Product colors may vary slightly due to screen settings and photography.

  • Measurements are approximate unless otherwise specified.

  • Minor variations in handcrafted or plated jewelry may occur.

Such variations do not constitute product defects.

3. Pricing & Payment

  • All prices displayed are in Indian Rupees (INR) unless stated otherwise.

  • Prices include applicable taxes where required by law unless specified otherwise.

  • We reserve the right to change prices at any time without prior notice.

  • Payment must be successfully completed before an order is processed.

  • We accept payments through authorized payment gateways and methods made available during checkout.

Kizorah does not store your card details, UPI PINs, or banking credentials.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or misuse.

  • Cancel orders due to pricing errors or inventory issues.

If payment has already been received for a cancelled order, a full refund will be processed to the original payment method.

5. Shipping & Delivery

We aim to dispatch all orders within the estimated timelines shown on our website.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided by the customer

Estimated delivery dates are not guaranteed.

Risk of loss and ownership of products passes to the customer upon successful delivery.

6. Returns, Exchanges & Refunds

Returns and exchanges are subject to our Return Policy.

Generally:

  • Products must be unused, unworn, and returned in their original packaging.

  • Return requests must be submitted within the applicable return window mentioned on our website.

  • Certain products, including personalized, customized, or hygiene-sensitive items, may not be eligible for return unless damaged or defective.

  • Approved refunds will be processed to the original payment method within the applicable processing time after inspection of the returned item.

Please refer to our dedicated Return & Refund Policy for complete details.

7. Promotional Offers

Discounts, promotional codes, gift cards, and special offers:

  • Cannot be combined unless expressly stated.

  • May have expiration dates.

  • May be withdrawn or modified without prior notice.

  • Have no cash value unless required by law.

Kizorah reserves the right to cancel promotions in cases of misuse or technical errors.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Designs

  • Text

  • Icons

  • Branding

  • Website layout

is the exclusive property of Kizorah or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

9. Prohibited Uses

You agree not to:

  • Violate any applicable laws or regulations.

  • Use the website for fraudulent or unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Interfere with website security or functionality.

  • Upload viruses, malware, or harmful code.

  • Scrape, copy, or harvest website content without authorization.

  • Impersonate another person or entity.

  • Engage in activities that disrupt other users' experience.

Violation of these Terms may result in immediate suspension or termination of access.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Kizorah shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

  • Our total liability for any claim shall not exceed the amount paid by you for the relevant order giving rise to the claim.

  • We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural disasters, internet outages, government actions, or other force majeure events.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

11. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment gateways, logistics providers, analytics tools, and social media platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page along with the revised "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the website, or any purchase made through Kizorah shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, unless otherwise required by applicable law.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

Kizorah

📧 Email: shopkizorah@gmail.com 

📞 Phone: +91-9829404277

📍 Address: Jaipur, Rajasthan, India

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)