Refund policy

Return & Refund Policy

At Kizorah, we want you to love every piece you receive. If for any reason you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or exchange.

1. Return Eligibility

You may request a return if:

  • The request is made within 7 days of receiving your order.

  • The product is unused, unworn, and in its original condition.

  • All original tags, packaging, accessories, and complimentary items are included.

  • The product shows no signs of wear, damage, alteration, or misuse.

Products that do not meet these conditions may not be eligible for return.

2. Return Timeframe

Return requests must be initiated within 7 days of the delivery date.

Once your request is approved, you'll receive instructions for returning the product.

Items sent back without prior approval may not be accepted.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team.

  2. Share your order number and the reason for the return.

  3. If requested, provide photographs of the product.

  4. Wait for return approval and shipping instructions.

  5. Pack the product securely and ship it back using the provided instructions.

4. Refund Process

Once we receive your returned item, our quality team will inspect it.

If the return is approved:

  • Your refund will be processed to the original payment method.

  • Refunds are typically initiated within 5–7 business days after the returned item passes inspection.

  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for eligible products in the following cases:

  • Incorrect item received

  • Damaged product

  • Manufacturing defect

  • Size or fit issues (where applicable)

Exchange requests must also be made within 7 days of delivery and are subject to product availability.

If the requested item is unavailable, you may choose a refund or store credit, where applicable.

6. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective item

  • An incorrect item

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging (if damaged)

  • A brief description of the issue

Once verified, we'll arrange a replacement, exchange, or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Personalized or customized jewelry

  • Gift cards

  • Products marked as "Final Sale" or "Non-Returnable"

  • Items returned in a used, damaged, or altered condition

  • Products without original packaging or tags

8. Return Shipping Costs

If the return is due to:

  • A damaged product

  • A manufacturing defect

  • An incorrect item sent by us

Kizorah will bear the return shipping cost.

If the return is requested for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

9. Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after delivery if the product is eligible under this policy.

10. Late or Missing Refunds

If you haven't received your refund after the expected processing time:

  1. Check your bank account.

  2. Contact your payment provider or bank, as processing times may vary.

  3. If the issue persists, contact our customer support team for assistance.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, we're here to help.

Kizorah

📧 Email: shopkizorah@gmail.com 

📞 Phone: +91-9829404277 

Customer Support Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

Our Promise

At Kizorah, we believe buying jewelry should feel exciting and worry-free. Every piece is thoughtfully crafted and carefully inspected before it reaches you. If something isn't right, we'll work with you to find a fair solution because your trust means more to us than a single order.