Shipping policy

Shipping Policy

At Kizorah, we are committed to delivering your jewelry safely, securely, and as quickly as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During new launches, festive seasons, or promotional events, processing times may be slightly longer. If this happens, we'll keep you informed.

Shipping Methods

We work with trusted courier partners to ensure your order reaches you safely.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

The available shipping methods will be displayed during checkout based on your delivery location.

Delivery Timeframes

Estimated delivery timelines after dispatch are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier partner.

Shipping Charges

  • Free Standard Shipping on orders above ₹999.

  • For orders below ₹999, shipping charges will be calculated and displayed during checkout.

  • Any applicable shipping charges will be shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you'll receive:

  • A shipping confirmation email

  • A tracking number

  • A tracking link to monitor your shipment in real time

If you do not receive your tracking details within 48 hours after dispatch, please contact our customer support team.

Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier service disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided during checkout

We appreciate your patience in such situations and will do our best to keep you updated.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and postal code are accurate before placing your order.

Kizorah cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update the details before your order is dispatched.

Failed Deliveries

If a delivery attempt is unsuccessful due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept the package

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipping returned orders.

Damaged Packages

If your package arrives visibly damaged:

  • Please take photos of the package before opening it.

  • Contact us within 48 hours of delivery.

  • Include your order number and clear photographs so we can assist you promptly.

International Shipping

At present, Kizorah ships only within India.

We are working towards expanding internationally in the future. Updates regarding international shipping will be announced on our website and social media channels.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Kizorah

📧 Email: shopkizorah@gmail.com 

📞 Phone: +91-9829404277

Customer Support Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

Thank you for shopping with Kizorah. We appreciate your trust and are committed to delivering your jewelry with the care and attention it deserves.